Account Manager m/f/x
As a Senior Account Manager at Wolt, you will be responsible for managing our largest SMB merchants, increasing the adoption of Wolt’s products, and driving their growth on the platform. In this role, you will drive commercial negotiations, close complex deals in a competitive landscape, analyze and synthesize large datasets, and manage your portfolio with a consultative approach.
Your day-to-day responsibilities will include leveraging your business acumen and analytical abilities to raise the adoption of Wolt’s products and services among the restaurant partners within your portfolio. You will drive complex commercial negotiations to strengthen the partnership with key restaurant partners while meeting financial targets for these accounts. Additionally, you will constantly monitor your portfolio’s performance, interpret complex data sets, and provide data-driven consultancy to your partners. Conducting periodic meetings, presenting business reviews, and leading discussions with a consultative approach will also be part of your role. Collaboration with the Marketing team to plan and execute campaigns together with restaurant partners is expected. As a senior presence, you will be a source of knowledge on the team and help others level up through training and mentorship. Actively monitoring the competitive landscape and feedback loop to influence Wolt’s product improvements is also essential.
The ideal candidate will have fluency in German and good English skills, with 3–5 years of experience in Account Management, Sales, Category/Vendor Management, or Marketing positions. A BA or MA degree in a relevant field (e.g., Business Management, Marketing) is required. Understanding of sales principles and the ability to deliver excellent partner experience are essential. Strong verbal and written communication skills with an ability to build relationships are necessary. Good time-management skills with a problem-solving attitude are important. A high sense of ownership and proactivity is expected. Knowledge or previous exposure to analytical dashboards (e.g., Looker, Power BI) or data-driven decision-making is beneficial. Advanced Microsoft Excel/Google Sheets knowledge is required. Willingness to travel regularly to meet key partners within the assigned city or region is necessary.
Wolt offers a dynamic environment with an opportunity to work in a fast-growing tech company with a startup mindset. The role provides the chance to make a significant impact on the growth and success of our restaurant partners. A supportive and inclusive team culture that values innovation and continuous improvement is part of the work environment. Opportunities for personal and professional development within a global organization are available.
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. In 2014, we started with the delivery of restaurant food. Now we’re building the delivery of (almost) everything, and you’ll find us in over 500 cities in 30 countries around the world. In 2022, we joined forces with DoorDash, and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.