Account Manager

ABOUT THE COMPANY

Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk.

OUR ETHOS

We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.

ABOUT THE ROLE

Rain is seeking a detail-oriented, analytical Account Manager to join our team. In this role, you will be a key player in onboarding new companies onto our platform, helping them succeed in using Rain’s products and services. You will work closely with cross-functional teams including operations, compliance, and sales to ensure that our partners have a seamless experience and are fully supported in leveraging our offerings.

WHAT YOU’LL DO

- Own the customer lifecycle post-sales, through onboarding, and into adoption, renewal, and expansion

- Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding and integration

- Drive revenue by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals & commercials end-to-end

- Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process

- Su...