Account Manager

- Who we’re looking for: An Account Manager with strong commercial awareness and a proven ability to partner with customers to grow accounts 🚀

- The challenge: To drive revenue, upsell products and provide key support to our key clients 🌟

- Where you’ll work: We operate a hybrid policy with 3 days per week in our Austin office 🏢

The Tillo Difference

We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals.

We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India. 🌎

JOB SUMMARY

The role of Account Manager at Tillo is crucial to our success by providing support to the commercial team as well as our brands and partners as customers. From supporting some of the largest retailers in the US, as well as worldwide, to onboard seamlessly to our API, to supporting customers who are at renewal stage, you will add value and ensure fantastic service.

DAY TO DAY THIS ROLE WILL

- Own and execute account growth plans across a portfolio of U.S. brand partners, with accountability for revenue and face-value sales growth.

- Building trusted relationships across multiple stakeholders within each partner, from day-to-day contacts through senior decision-makers.

- Leading regular business reviews with key partners, using performance insights to identify growth opportunities and agree on next steps.

- Supporting existing customers and ensuring they always receive the highest level of customer service.

- Upselling additional services that are relevant and of interest to customers.

- Working as a link between our technical teams...