AI Delivery Manager
Synthflow AI is an enterprise AI agent platform that unifies customer operations across voice, chat, and messaging. Our agents handle routine interactions at scale so teams can focus on high-value work.
- Over 20M hours of operations automated
- 60% more calls answered vs. non-AI operators
- 150M interactions handled, 99.99% uptime
Backed by Accel, Atlantic Labs, and Singular. Trusted by 1,000+ customers. Recognized as one of the most promising companies in Germany.
ABOUT THE ROLE
Own the end-to-end delivery of enterprise Voice AI programs—from signed SOW/POC through go-live and handover—so customers hit measurable outcomes on time and on budget.
As AI Delivery Manager, you own the delivery of every project and production deployment from contract signature to go-live and renewal. You're the quarterback who makes sure projects don't slip, customers don't churn, and our internal team doesn't drop the ball.
You're not writing code or building agents—that's the Solution Engineer's job. You're orchestrating: tracking progress, unblocking issues, managing scope, communicating with customers, and escalating internally when things go sideways. You're the reason projects launch on time and customers renew.
WHAT YOU’LL DO
- Be responsible for delivery: run kickoff, plan milestones, maintain RACI/RAID, and hold weekly customer syncs with clear status and risks.
- Turn a plan into execution: convert the Solution Architect’s design into a tracked roadmap, define acceptance criteria, and manage change control.
- Make the first call happen fast: coordinate API Integration, Telephony (VOIP) connectivity, environments, access, and compliance approvals.
- Coordinate cross-functional teams: schedule Solution Engineers; pull in VoIP/VoiceTech engineers as needed; unblock issues and escalate early with options.
- Stakeholder management: align AEs, champions, IT/Sec, and ops; keep a single source of truth for scope, decisions, and metrics.
- Operationalize s...