AI Product Adoption Engineer

The AI Product Adoption Engineer at WalkMe is a pivotal role focused on driving the successful implementation and adoption of AI-powered solutions within enterprise environments. This position involves close collaboration with customers, sales and post-sales teams, product managers, and engineers to ensure that WalkMe's AI capabilities are effectively integrated into real-world workflows, delivering tangible value.

Key responsibilities include owning AI adoption across the global customer base, defining and executing adoption strategies tailored to customer environments, and serving as a primary resource for both customers and internal teams in explaining, implementing, and troubleshooting AI solutions. The role also entails articulating WalkMe's AI strategy and product value, building a comprehensive library of real-world AI use cases, and partnering with product managers to inform the AI roadmap based on field insights.

Candidates should possess at least 3 years of experience in customer-facing roles such as sales engineering, solutions architecture, professional services, or customer success, with a proven track record of implementing and adopting complex products. A strong technical aptitude, particularly with AI-powered products, is essential, along with excellent presentation and communication skills. The role requires a customer-centric mindset, adaptability, and the ability to work independently in a fast-paced, global environment.

WalkMe offers a dynamic work environment where innovation and collaboration are highly valued. Employees have opportunities for professional growth and development, contributing to cutting-edge AI solutions that transform enterprise digital adoption.