AI Strategist
As an AI Strategist at Cresta, you will serve as the embedded AI leader for our clients, bridging the gap between customer conversations, business needs, and Cresta's AI capabilities. Your role involves developing and executing AI strategies that enhance customer experience operations, focusing on automation and augmentation to deliver measurable business outcomes.
Your key responsibilities will include identifying opportunities for AI integration within the customer's contact center and broader customer experience operations, prioritizing initiatives based on expected return on investment, and constructing a comprehensive enterprise AI roadmap. You will collaborate with stakeholders across customer experience, operations, product, sales, and IT to align on priorities and success criteria. Additionally, you will leverage conversation data to uncover customer friction points and emerging trends, providing actionable insights to inform strategic decisions.
To excel in this role, you should have over five years of experience in technology consulting, strategy, product management, analytics, implementation, or customer success, preferably with AI or large language model (LLM) products. A strong analytical mindset is essential, with proficiency in analyzing conversation or operational data, designing experiments like A/B tests, and monitoring performance to refine solutions. While hands-on coding is not required, a solid understanding of LLM-based AI agents, including prompts, tools, and retrieval-augmented generation, is beneficial. Effective communication skills are crucial, as you will be responsible for articulating complex findings to executives in clear, accessible language.
Cresta offers a dynamic and mission-driven environment, aiming to transform customer experiences through human-centric AI. As part of our team, you will have the opportunity to work alongside brilliant minds, challenge and support one another, and contribute to meaningful projects that drive real results. We value a growth mindset, encouraging continuous learning and improvement, and provide autonomy to make a tangible impact every day.
While specific compensation details are not provided, Cresta offers a competitive salary and benefits package, including health insurance, retirement plans, and opportunities for professional development. As a remote position, you will have the flexibility to work from anywhere in the United States, with occasional travel to client sites as needed.
Joining Cresta means becoming part of a trailblazing team dedicated to building the future of AI for customer experience. We are backed by leading investors and support top companies across the Fortune 500. If you are passionate about leveraging AI to enhance customer interactions and drive business success, we encourage you to apply and be part of our innovative journey.