Analyst I, Content Risk
The Analyst I, Content Risk position at GoFundMe is integral to the Trust & Safety department, focusing on safeguarding the platform by reviewing fundraiser content to prevent fraud and misuse. This role ensures that funds are securely delivered to beneficiaries, maintaining GoFundMe's reputation as a trusted online giving platform. The team is dedicated to building trust and protecting the global community, offering opportunities to develop expertise in Trust & Safety.
Key responsibilities include managing ticket and queue systems to assess content against policies, reviewing policy escalations efficiently, and collaborating with internal teams on sensitive content. The role also involves supporting crisis response, setting up monitoring protocols, and proactively assisting affected customers. Analysts are expected to identify policy gaps, stay informed on evolving contexts, and contribute to the department's long-term success by providing actionable insights and collaborating on future strategies.
Candidates should have a bachelor's degree or equivalent experience, with 1-3 years in Trust & Safety, content moderation, fraud prevention, or related fields within a tech-driven environment. Knowledge of trust and safety practices, online content integrity, compliance requirements, and policy application is essential. The role demands strong decision-making skills, crisis management experience, and the ability to handle complex investigations independently. Proficiency in managing multiple priorities, providing feedback, and supporting team training is also required.
GoFundMe offers competitive pay and comprehensive healthcare benefits. Additional perks include financial assistance for hybrid work, family planning, generous parental leave, flexible time-off policies, and mental health and wellness support. Employees are part of a mission-driven organization making a positive impact on millions of lives annually. The company fosters an innovative environment with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
Working at GoFundMe provides the opportunity to be part of a collaborative team that celebrates success together. The company is dedicated to helping people help each other, uniting individuals and nonprofits to support causes for themselves and each other. Since 2010, the GoFundMe community has raised more than $40 billion, reflecting its commitment to making a meaningful impact through innovation and passion.