Assistant Manager of Ebilling
The Assistant Manager of Billing at Crowell & Moring is responsible for leading the billing operations within their designated team, ensuring efficiency, accuracy, and adherence to firm policies. This role is pivotal in delivering high-quality service to both internal and external clients, managing daily operations, and ensuring tasks are effectively allocated and completed on time.
Key responsibilities include directing daily billing activities such as processing billing edits, issuing invoices, and handling reporting requirements, ensuring timeliness and accuracy. The Assistant Manager aligns team resources for optimal service delivery, offering support and coverage as needed, including outside of normal business hours. They assign workloads and supervise major billing projects, providing guidance on complex billing arrangements. Maintaining compliance with client rates, e-billing requirements, and adherence to outside counsel guidelines is essential, along with proactively addressing related issues. Collaboration with Collections, Accounts Payable, Conflicts, and E-Billing teams is necessary to resolve discrepancies and improve current processes. The role also involves communicating with Billing Partners and external clients to respond to inquiries and resolve issues, conducting annual performance evaluations, identifying training needs, and providing mentoring and performance management to enhance team capabilities. Monitoring periodic billing and e-billing status reports to ensure timely and accurate completion is also a key responsibility. Additionally, the Assistant Manager partners with the Collections team to resolve unallocated cash balances and address billing issues impacting the collection process, maintains and updates client billing instructions, and ensures the smooth introduction of Billing Coordinators to their assigned teams and billing lawyers. Proactively identifying and developing solutions to reduce internal work cycles and eliminate process inefficiencies is also part of the role.
The position requires a Bachelor's Degree in Accounting or a related field, with equivalent training and experience potentially substituting for education. A minimum of five years of experience in billing, including direct supervision of others, is required, with experience in a professional services organization preferred. The role demands the ability to supervise and manage a team of professional billers, coordinate workflow, provide effective feedback, and prepare annual reviews. Demonstrated ability to communicate clearly and effectively, both orally and in writing, with attorneys, staff, vendors, and clients is essential. The Assistant Manager should be detail-oriented, demonstrating a commitment to accuracy and thoroughness, and possess knowledge of basic accounting concepts and internal controls. Experience with e-billing, including the eBilling Hub and common third-party vendor platforms, is necessary, along with advanced proficiency in Microsoft Excel and other Microsoft suite applications. Demonstrated advanced knowledge of 3E or other similar accounting systems, with the ability to instruct others in its use, is also required.
Crowell & Moring offers a competitive compensation and comprehensive benefits package, including healthcare, vision, dental, retirement, and all-purpose leave. Progressive options such as backup childcare, wellness programs, cultural events, and social activities are also available. The firm is committed to fair and equitable compensation practices in accordance with applicable laws. The salary for this position may vary based on location, market data, an applicant’s skills and prior experience, certain degrees and certifications, and other factors.
Crowell & Moring is an international law firm with offices in the United States, Europe, MENA, and Asia. The firm represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters. It is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.