Associate Customer Success Manager with French or German

The Associate Customer Success Manager with French or German at Conga is an integral member of the customer success team, playing a key role in delivering value and fostering strong client relationships. In this role, you will operate within a dynamic, global organization recognized for its end-to-end digital transformation solutions for businesses. Conga emphasizes customer-centricity and innovation, creating a supportive environment for employees to contribute meaningfully to overall customer satisfaction and the company’s continued growth.

In this position, you will be responsible for onboarding new customers, guiding them through product adoption, and ensuring their ongoing success with Conga’s solutions. Your daily tasks will involve pro-actively engaging with customers, addressing inquiries, identifying potential issues, and providing targeted solutions or escalation where necessary. You will collaborate closely with internal stakeholders including sales and technical support to deliver a seamless customer experience.

To succeed in this role, you must be fluent in either French or German, in addition to English, both written and spoken. The ideal candidate will have previous experience in customer success, account management, or a related client-facing role, ideally in a SaaS or technology-driven environment. Strong communication, organizational, and problem-solving skills are essential, along with the ability to manage multiple customer accounts and adapt to a fast-paced setting.

Conga offers a comprehensive benefits package which typically includes competitive salaries, health and wellness programs, retirement savings options, paid time off, and opportunities for professional development. Employees enjoy a flexible work environment with support for work-life balance.

The company prides itself on a collaborative and inclusive culture that encourages learning and career advancement. Joining Conga means becoming part of a team that values innovation, diversity, and a commitment to delivering business results for customers, making it a great environment for those eager to grow their careers in customer success and SaaS technology.