Associate II- Post Issue
Zinnia is a leading technology platform specializing in accelerating life and annuities growth. The company offers innovative enterprise solutions and data insights to simplify the experience of buying, selling, and administering insurance products, thereby enabling more people to protect their financial futures. With over $180 billion in assets under administration, Zinnia serves more than 100 carrier clients, 2,500 distributors and partners, and over 2 million policyholders.
The Associate II – Annuity Processing (Post-Issue) role is integral to Zinnia's operations, focusing on managing post-issue annuity transactions with a high degree of accuracy, efficiency, and regulatory compliance. This position supports the ongoing servicing of annuity contracts after policy issuance and requires a working knowledge of annuity products, strong attention to detail, and the ability to independently handle moderately complex transactions.
Key responsibilities include processing post-issue annuity transactions such as policy changes, withdrawals, transfers, beneficiary updates, address changes, and ownership updates. The role also involves reviewing and validating post-issue requests and supporting documentation for accuracy and completeness, ensuring all transactions comply with company policies, carrier guidelines, and regulatory requirements. Additionally, the Associate II will perform calculations related to withdrawals, surrender charges, fees, and tax implications as applicable, research and resolve discrepancies, errors, or missing information through coordination with internal teams, carriers, and external partners, and update and maintain accurate records in policy administration systems. Meeting established service-level agreements (SLAs), productivity targets, and quality standards is essential, as is identifying trends, recurring issues, and process improvement opportunities. Providing guidance or informal mentoring to Associate I team members and participating in audits, quality reviews, and compliance checks are also part of the role.
Candidates should have a graduation in any stream, with a preference for Commerce graduates. A minimum of 1 year of working experience in the life insurance domain is required, emphasizing quality, attention to detail, accuracy, and accountability. Experience in a professional or office-related environment with regularly scheduled shifts is necessary. Proficiency in Windows PC applications, including the ability to use a keyboard, navigate screens, and learn new software tools, is expected. Effective English business communication skills are required to exchange information with clients, along with the ability to solve basic mathematical problems. Basic email and letter writing skills are essential, as is a good understanding of MS Excel and MS Outlook. Knowledge of the life insurance domain, particularly annuities, is a must.
Zinnia offers competitive compensation and benefits, including health and dental insurance, parental leave, 401(k), incentive and bonus opportunities, and tuition reimbursement. The company is committed to fostering a diverse workforce and provides opportunities for career growth and development. Employees collaborate with smart, creative professionals dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done.
Zinnia's culture is driven by three core values: be bold, team up, and deliver value. The company emphasizes collaboration, innovation, and a commitment to excellence. Employees are encouraged to take ownership of their work and contribute to the company's mission of simplifying the insurance experience for all.