Bilingual English and Spanish Member Loyalty Representative (R14305)

Oportun is a mission-driven financial services company dedicated to helping members achieve their financial goals through intelligent borrowing, savings, and budgeting solutions. The Bilingual English and Spanish Member Loyalty Representative plays a pivotal role in delivering exceptional service and fostering community engagement. This position is based in Aurora, Illinois, and involves both in-store and community outreach responsibilities.

In this role, you will welcome members with a warm greeting, process transactions accurately while safeguarding member information, and work collaboratively or independently to meet daily lending and servicing objectives. A significant portion of your time will be dedicated to outreach activities, including building relationships with local businesses, participating in community events, and assisting potential members with applications. Additional duties encompass maintaining a clean and inviting store environment and performing administrative tasks as needed.

Ideal candidates should be bilingual in English and Spanish, possess a passion for customer service, and be comfortable with both in-store and outdoor outreach efforts. Flexibility with weekend work and a rotating schedule is essential. Physical requirements include the ability to lift up to 25 pounds and stand for extended periods. Basic computer skills and the ability to operate office equipment are also necessary.

The compensation for this full-time position ranges from $17.00 to $18.00 per hour, with additional benefits such as medical, dental, and vision coverage, paid time off, and a 401(k) retirement savings plan. Eligible employees also receive paid training and travel assistance.

Oportun fosters a diverse and inclusive culture, encouraging employees to share their perspectives and contribute to the company's mission of delivering affordable credit to underserved communities. This role offers opportunities for personal and professional growth within a supportive team environment.