Billing Data Analyst

ABOUT US

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at:

ABOUT THE ROLE

We are seeking a Billing Data Analyst to join our Billing and Data team. You will play a key role in analyzing financial performance, billing behavior, risk trends, and support operations. Your work will help drive better decision-making, reduce financial risks, and improve billing efficiency across all products. This role combines analytical rigor, statistical thinking, and cross-functional collaboration.

KEY RESPONSIBILITIES

- Monitor, analyze, and report on key billing and support performance indicators and emerging trends.

- Build and maintain data pipelines to ensure accurate, timely, and reliable data delivery.

- Apply statistical methods to project scenarios, assess “what-if” outcomes, and anticipate financial risks.

- Run A/B tests and experiments to evaluate billing and support strategies.

- Collaborate with cross-functional teams (Billing, Support, Finance, Product, Marketing) to align processes with risk-mitigation goals.

- Analyze the impact of marketing and product changes on billing outcomes, risk behavior, and customer support metrics.

- Provide actionable recommendations to improve billing performance and reduce disputes, churn, and operational inefficiencies.

- Document analyses, workflows, and data logic to ensure clarity and consistency.

QUALIFICATIONS

- Bachelor’s degree in Data Science, Statistics, Computer Science, Economics, or a related field.

- Experience as a Data Analyst, ideally within fintech, subscription products, billing, or customer support.

- Strong SQL skills.

- Experience with popular BI to...