Billing Support Specialist

ABOUT CODERABBIT

CodeRabbit is the leading AI code review platform, trusted by more than 17,000 customers and 150,000 open-source projects, conducting over 2 million code reviews each week. We build the symbiotic partnership between developers and AI that makes shipping fast software safe again, reviewing every pull request, IDE change, and CLI commit so teams can move quickly without breaking things.

 

We are a fast-moving, well-funded company, fresh off a $143M Series C at a $1.5B valuation — building Agentic Change Management, the control layer for software changes created by humans and agents. As AI writes more of the world's code, the bottleneck moves from implementation to judgment and helping human judgment scale is exactly the problem we exist to solve.

Location: San Francisco OR Boston- Hybrid

ROLE OVERVIEW

At CodeRabbit, we are looking for a customer-focused and detail-oriented Billing Support Specialist to join our growing Customer Support organization. In this role, you will be responsible for handling billing-related customer inquiries, including subscriptions, payments, refunds, credits, invoices, and account changes. You will help customers navigate billing questions and resolve issues while ensuring a positive customer experience. You will play an important role in delivering excellent customer support by exercising sound judgment, handling sensitive situations with empathy and professionalism, and finding solutions that balance customer satisfaction with company policies. The ideal candidate has a strong understanding of subscription-based billing models, excellent communication skills, and the ability to independently manage complex or sensitive customer situations.

KEY RESPONSIBILITIES

1. Own and resolve billing-related support tickets, including subscription management, refunds, credits, payment issues, invoices, seat adjustments, and subscription transfers.

2. Provide clear, accurate, and timely responses to customers reg...