Business Line Program Administrator
The Business Line Program Administrator at Wilson Elser plays a pivotal role in supporting client program operations by providing analytical insights, training, and oversight to ensure the seamless management of key processes and data. This position involves regular interaction with clients, claims professionals, and attorneys to address issues, review performance metrics, and drive continuous improvement.
Key responsibilities include reviewing and analyzing information from internal and external systems to provide actionable insights and recommendations, collaborating closely with program leads to ensure seamless day-to-day business operations, creating and maintaining a comprehensive knowledge bank to empower team members, and identifying program gaps and recommending impactful solutions to maintain compliance with client and firm guidelines. Additionally, the role involves analyzing and reporting on key performance metrics and case deadlines across a high volume of files, developing and distributing program documents, reports, and presentations to drive understanding and collaboration, serving as a point of contact for the client, claims professionals, and attorneys, and managing compliance with program-related requests and maintaining adherence to established protocols.
The ideal candidate should have a minimum of 3 years of civil litigation experience in a law firm or with an insurance company, showcasing the ability to navigate complex legal processes. A bachelor's degree or equivalent is required, with experience or knowledge in project management or process improvement being a strong advantage. Exceptional leadership, time management, and organizational skills are essential, along with proficiency in document management systems and Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel). Advanced Excel capabilities, such as working with pivot tables, large data sets, and complex functions, are highly preferred. Strong written and oral communication skills are necessary to engage effectively with diverse stakeholders, and the ability to analyze complex situations, identify root causes, propose actionable solutions, and implement improvements with measurable results is crucial.
Wilson Elser offers a competitive salary and benefits package designed to support its attorneys both professionally and personally. A variety of factors are considered in making compensation decisions, including experience, education, licensure and/or certifications, geographic location, market demands, and other business and organizational needs. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and other benefits.
Wilson Elser is a preeminent defense litigation firm with more than 1,400 attorneys across 46 offices nationwide. The firm is recognized among the top 100 law firms by The American Lawyer and ranked #36 in the National Law Journal’s survey of the nation’s largest law firms. The firm's success is built on a culture of collaboration, innovation, client service, and mutual respect, fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.
Joining Wilson Elser as a Business Line Program Administrator offers the opportunity to be part of a dynamic team within a leading national law firm. The role provides exposure to a wide range of legal processes and client interactions, offering a platform for professional growth and development. The firm's commitment to innovation and client service ensures a challenging and rewarding work environment, making it an excellent opportunity for professionals seeking to advance their careers in the legal field.