Business Line Program Administrator
The Business Line Program Administrator at Wilson Elser plays a pivotal role in supporting client program operations by providing analytical insights, training, and oversight to ensure the seamless management of key processes and data. This position involves regular interaction with clients, claims professionals, and attorneys to address issues, review performance metrics, and drive continuous improvement.
Key responsibilities include reviewing and analyzing information from internal and external systems to provide actionable insights and recommendations, collaborating closely with program leads to ensure seamless day-to-day business operations, creating and maintaining a comprehensive knowledge bank to empower team members, identifying program gaps and recommending impactful solutions to maintain compliance with client and firm guidelines, analyzing and reporting on key performance metrics and case deadlines across a high volume of files, developing and distributing program documents, reports, and presentations to drive understanding and collaboration, serving as a point of contact for the client, claims professionals, and attorneys addressing issues and ensuring smooth workflows and deadlines are met, and managing compliance with program-related requests and maintaining adherence to established protocols.
The ideal candidate should have a minimum of 3 years of civil litigation experience in a law firm or with an insurance company, showcasing the ability to navigate complex legal processes. A bachelor's degree or equivalent is required, with experience or knowledge in project management or process improvement being a strong advantage. Exceptional leadership, time management, and organizational skills are essential to inspire teams and streamline operations. Proficiency in document management systems and Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel) is essential, with advanced Excel capabilities, such as working with pivot tables, large data sets, and complex functions, being highly preferred. Strong written and oral communication skills are necessary to engage effectively with diverse stakeholders. The candidate should demonstrate the ability to analyze complex situations, identify root causes, propose actionable solutions, and implement improvements with measurable results. Proven ability to manage multiple priorities, balance competing demands, and consistently meet deadlines in a dynamic environment is crucial. Flexibility to work both independently and collaboratively as part of a team is important, along with the ability to excel in a fast-paced environment while maintaining focus, efficiency, and attention to detail. A holistic approach to problem-solving, combining big picture thinking with meticulous attention to detail to achieve strategic goals, is desired.
Wilson Elser offers a competitive salary and benefits package designed to support our attorneys both professionally and personally. A variety of factors are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands, other business and organizational needs, and other factors permitted by law. Final salary wages offered may be outside of this range based on other reasons and individual circumstances. This position is considered full-time and therefore qualifies for benefits including 401(k) retirement savings plan, medical, dental, vision, disability, and other benefits.
Wilson Elser is a national law firm with more than 1,400 attorneys across 46 offices nationwide, recognized among the top 100 law firms by The American Lawyer and ranked #36 in the National Law Journal’s survey of the nation’s largest law firms. The firm is committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally. The culture emphasizes collaboration, innovation, client service, and mutual respect, providing a supportive and dynamic workplace for its team members.