Business System Analyst - Customer Support/CX platform

The Business System Analyst - Customer Support/CX Platform at Canva is a pivotal role within the User Voice Systems team, dedicated to enhancing the technology that underpins Canva's customer support operations. This team is integral to ensuring that millions of users receive timely and effective assistance, aligning with Canva's mission to empower the world to design.

In this capacity, the analyst will be responsible for translating complex business challenges into efficient technical solutions. This includes configuring and customizing third-party customer support tools to meet Canva's evolving needs, leading projects from ideation through to launch, and building automation to streamline processes and improve efficiency. Collaboration with internal support teams and vendors is essential to drive continuous improvements and monitor system performance proactively.

Candidates should possess 3–5 years of experience working with customer support or CX platforms, with a strong proficiency in configuring, integrating, and enhancing SaaS tools. A problem-solving mindset, attention to detail, and the ability to communicate technical concepts in clear, accessible language are crucial. Experience managing vendor relationships and familiarity with Zendesk are advantageous but not mandatory.

While specific compensation details are not provided, Canva offers a comprehensive benefits package that includes equity options, an inclusive parental leave policy, an annual Vibe & Thrive allowance to support personal well-being and social connections, and flexible leave options to promote work-life balance.

Joining Canva means becoming part of a dynamic and inclusive culture that values creativity, collaboration, and continuous learning. The company provides ample opportunities for professional growth and the chance to make a significant impact on a global scale.