Business Systems Analyst, IT Vendor Operations
The Business Systems Analyst for IT Vendor Operations at Block (Square) plays a pivotal role in ensuring the seamless operation of internal tools and systems utilized by Block's support teams. This position is situated within the IT Vendor Operations team, which acts as a bridge between business requirements and technological solutions. The team is dedicated to maintaining and enhancing the suite of applications that support Block's customer service operations, including Salesforce, Amazon Connect, and internal tools.
In this role, the analyst will be responsible for managing identity and access administration across various applications, balancing routine operational tasks with complex, non-routine requests. They will triage and resolve technical support tickets, troubleshoot system errors, and collaborate with engineering teams to address and resolve issues. Additionally, the analyst will process and validate access requests, perform system validations to ensure tools function correctly, and manage technical escalations through Jira. They will also support SEV management during critical system incidents and work on automating and improving operational workflows to enhance efficiency.
Candidates should have experience in IT support, business systems, or technical operations, preferably within a support or customer care environment. Familiarity with Salesforce administration or configuration is essential, along with strong troubleshooting and analytical skills. Effective communication skills, both written and verbal, are crucial for translating technical issues to non-technical audiences. Experience with Jira or similar ticketing systems, the ability to interpret code and system configurations, and a methodical, detail-oriented approach are also important. A proactive attitude and the ability to work independently are highly valued.
While specific compensation details are not provided, Block offers a comprehensive benefits package that includes health and wellness programs, retirement plans, and opportunities for professional development. The company fosters a culture of innovation, collaboration, and impact, with a distributed team model that supports both in-office and remote work arrangements. Employees are encouraged to be creative, productive, and happy, with tailored experiences to ensure their success.
Block is committed to building a more inclusive economy and strives to reflect these values within its workplace. The company offers growth opportunities through exposure to various technologies and cross-functional collaboration. This role is ideal for individuals who thrive in fast-paced environments, enjoy solving technical challenges, and seek to make a meaningful impact within a dynamic organization.