Care Guide Coordinator

Care Guide
Hourly Rate: $22.83
Location: On-site, Pompano Beach, FL
 
About Porter
Porter is a fast-growing healthcare-technology and services company, built on the mission of simplifying and improving the care-at-home journey for patients and members. Leveraging advanced analytics, AI-driven tools, and a dedicated care-guide team, Porter delivers personalized care coordination, risk-adjustment support, and comprehensive member services — helping payers, providers, and members navigate complex care requirements with clarity and compassion. Porter stands at the forefront of care-coordination innovation, striving to deliver high-quality, efficient, and patient-centric support across the care continuum.
 
About the Role
The Care Guide acts as a personal resource to Porter members (customers, patients, caregivers) to assist with a wide variety of healthcare-related needs and helps them to be successful in navigating through their healthcare journey. Ideal candidates will have the experience, drive, and compassion to seek out opportunities to proactively identify needs and resources to meet those needs, help members to understand the complexities of our healthcare system, ensure that members are fully utilizing their insurance plan benefits, and reduce costs (e.g., locate cost-effective solutions, identify the most appropriate site of care, help prevent avoidable admissions/readmissions, etc.).  
Job responsibilities include, but are not limited to:  
·       Scheduling practitioner visits for in-home or health assessment  
·       Assist members with all aspects of the Porter relationship, account, products, and Porter's Member Platform 
·       Proactively identify the needs of members and provide personalized service  
·       Act as a comprehensive resource for assisting members with a broad range of healthcare questions and needs  
·       Identify and document Social Determinants of Health (SDOH) and assist with identification of community resources  
·       F...