Case Intake Specialist - CSR
The Case Intake Specialist - CSR at Morgan & Morgan serves as the initial point of contact for potential clients, offering compassionate support during challenging times. This role is integral to the firm's mission of protecting individuals against large corporations and insurance companies. Operating within the Case Control Center, the position requires full-time availability, including weekends, to ensure continuous client support.
Daily responsibilities include conducting consultations with prospective clients to assess their cases, gathering and inputting necessary data, scheduling follow-up appointments, and managing the signing of retainers. The specialist handles both inbound and outbound calls, addressing client inquiries and resolving issues professionally. This role demands adaptability in a dynamic environment, managing multiple priorities while maintaining a high level of client service.
Candidates should possess a high school diploma or GED, with a preference for college education. Strong comprehension and critical-thinking skills are essential, along with the ability to work effectively in a fast-paced office setting. Proficiency in typing at least 35 words per minute and navigating multiple software applications is required. Reliability, dependability, and the capacity to thrive both independently and within a team are crucial for success in this role.
Compensation for this position includes an hourly wage of $18, with a $250 sign-on bonus available after 90 days of employment. Full-time employees are eligible for a comprehensive benefits package, encompassing medical and dental insurance, a 401(k) plan, paid time off, and paid holidays.
Morgan & Morgan fosters a supportive and mission-driven culture, emphasizing compassion, empathy, and respect. Employees are encouraged to make a meaningful impact in clients' lives, contributing to the firm's overarching goal of serving the people. The Case Control Center operates seven days a week from 8:00 AM to 9:00 PM, providing a dynamic and rewarding work environment.