Chargeback and Abuse Risk Analyst

Topstep, a financial technology company founded in 2012, specializes in evaluating and funding traders to trade futures contracts using the firm's capital. The Chargeback and Abuse Risk Analyst will be an independent decision-maker and subject matter expert on card disputes and payment abuse, working closely with cross-functional teams to identify patterns, enforce policies, and improve processes.

In this role, the analyst will exercise independent judgment to classify chargebacks and abuse cases, develop evidence strategies for chargeback representment, and make enforcement recommendations on high-risk accounts. They will conduct root cause analyses, identify abuse patterns, and manage escalations, serving as a consultant to internal teams on complex chargeback matters.

Candidates should have at least two years of experience in chargebacks, payment disputes, or payment abuse, with a strong command of card network chargeback rules across Visa, Mastercard, American Express, and Discover. The role requires excellent analytical skills, attention to detail, and the ability to make defensible enforcement recommendations. Experience with pre-dispute alert platforms is a meaningful differentiator.

The compensation for this position includes a base salary ranging from $80,000 to $90,000, with eligibility for a performance-based bonus. Topstep offers seven company-paid holidays, generous family leave, and competitive 401(k) matching. Health, dental, and vision insurance are available for full-time employees, along with a food and groceries budget and contributions towards health and wellness.

Topstep fosters a collaborative work environment, offering flexibility ranging from fully remote to hybrid. The company encourages vacations with a bonus for taking five consecutive days off and maintains a robust communication culture through tools like Slack.