Client Services Coordinator

The Client Services Coordinator at Rampulla & Newstad LLP serves as the first point of contact for clients, embodying the firm's commitment to exceptional client experiences. This role is integral to maintaining the firm's reputation for compassionate and personalized legal services in Staten Island, New York.

In this position, the Coordinator manages a high volume of inbound calls, greets clients and visitors, and ensures efficient routing of inquiries. They gather and accurately enter prospective client information into the firm's case management system, coordinate appointments, and support the firm's educational workshops. Additionally, the Coordinator maintains organized client records and assists with various administrative tasks to support daily operations.

Candidates should possess strong communication skills, empathy, and the ability to multitask effectively. Proficiency in Microsoft 365, Teams, Zoom, and case management systems is preferred. Experience in client-facing roles, especially in emotionally sensitive situations, is highly valued.

While specific compensation details are not provided, the firm offers a supportive and engaging work environment where contributions are valued. Employees are encouraged to participate in educational workshops and have access to various resources to support their professional growth.

Rampulla & Newstad LLP fosters a culture rooted in education and accessibility, aiming to build strong, lasting relationships with clients. The firm offers opportunities for professional development and encourages employees to contribute to continuous improvements that enhance both the client experience and operational efficiency.