Client Success Manager
Array is a financial innovation platform that empowers digital brands, financial institutions, and fintechs to rapidly deploy consumer products through a suite of credit and identity monitoring tools, privacy protection services, and a financial ads marketplace. As a remote-first company, Array emphasizes high performance and deep impact in the fintech space, fostering a culture of continuous improvement and experimentation to deliver optimal products for clients and users.
The Client Success Manager will oversee a portfolio of high-value accounts, focusing on understanding each client's business objectives and challenges to develop and execute tailored strategies that align with their goals. Responsibilities include managing clients through all phases of their relationship with Array—from deployment and launch to ongoing optimization, expansion, and renewal. The role also involves proactively resolving or anticipating client issues and identifying opportunities for growth, including expansion into additional Array products.
Candidates should have over five years of experience in B2B client success roles, managing strategic accounts with annual recurring revenue of $5 million or more. A proven track record of expanding high-impact relationships, preferably within the financial sector, is essential. Exceptional interpersonal skills, an entrepreneurial mindset, and a commitment to client success are crucial. Familiarity with the financial industry and an understanding of the growth opportunities and challenges facing financial institutions, fintechs, and credit services organizations are advantageous.
Array offers a competitive compensation package, with a base salary starting at $140,000, depending on experience. Benefits include full medical, dental, and vision coverage with premiums fully covered for employees and 70% for dependents, unlimited PTO and sick leave, 14 company holidays, a 100% 401(k) match up to 4% with immediate vesting, generous parental leave, a $1,000 desk setup subsidy, and a $100 monthly stipend for Wi-Fi and cell phone expenses. Additional perks include Summer Fridays and anniversary kits for work anniversaries.
Joining Array means becoming part of a dynamic, remote-first team dedicated to innovation in the fintech space. The company values continuous improvement, experimentation, and delivering the best products for clients and users. This role offers opportunities for professional growth and the chance to make a significant impact in a rapidly evolving industry.