Collection Manager – Consumer Credit (Barcelona)
Collection Manager – Consumer Credit
About Satispay
Satispay was born to revolutionise everyday payments – making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money.
We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we’re just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go.
If you’re looking for more than just your next job – if you want to build something impactful with a talented team – you’re in the right place.
What you’ll be doing
As our Collection Manager – Consumer Credit, you’ll play a key role in owning and evolving our end-to-end collection strategy across consumer lending products, with a strong focus on data, segmentation, and AI-driven decisioning. Here’s what your day-to-day will look like:
- Design and execute data-driven collection strategies – Leverage advanced analytics and predictive models to design collection strategies tailored to different risk profiles and product types.
- Develop AI-powered collection approaches – Drive the adoption of AI to enhance next-best-action logic, predictive contact strategies, and intelligent prioritization of accounts to maximize recovery rates.
- Personalize customer engagement & tone of voice – Define and implement differentiated communication strategies, adapting tone, channel, and timing based on customer behavior.
- Optimize performance and ROI – Own key collection KPIs (recovery rates, roll rates, cost-to-collect), ensuring all initiatives are measurable and ROI-positive.
- Guarantee service levels and compliance – Ensure all collection activities meet defined SLAs and regulatory requirements, balancing effectiveness with fairness.
- Manage stakeholders and ecosystem – Collaborate closely with Finance, Product, Data, and Legal teams, while managing external partners like collection agenci...