Collections Team Leader

Capital on Tap is a financial technology company founded in 2012, dedicated to simplifying financial management for small and medium-sized businesses. With over 200,000 customers and more than £20 billion in annual card spend, the company offers a suite of financial products, including business credit cards and spend management platforms.

The Collections Team Leader will oversee a team of up to eight agents, ensuring fair and effective collections outcomes. This role involves coaching and developing team members, managing performance metrics, and collaborating with stakeholders to uphold best practices. A strong emphasis is placed on supporting vulnerable customers and ensuring compliance with regulatory standards. (startup.jobs)

Ideal candidates should have substantial leadership experience in multi-channel collections environments, particularly within credit card or SME lending sectors. A deep understanding of regulatory frameworks, including GDPR, FCA guidelines, and the Equalities Act, is essential. The role requires effective communication skills, analytical abilities, and a commitment to delivering customer-focused outcomes. (startup.jobs)

The position offers a salary between £37,000 and £50,000, depending on experience. Employees enjoy benefits such as private healthcare, worldwide travel insurance, and a salary sacrifice pension scheme with up to a 7% match. Additional perks include 28 days of holiday plus bank holidays, an annual learning and wellbeing budget, enhanced parental leave, and a dog-friendly office environment. (startup.jobs)

Capital on Tap fosters a dynamic and inclusive culture, encouraging innovation and rapid execution. The company values speed, simplicity, and a customer-first approach, aiming to make running a business easier for entrepreneurs. Employees are supported through regular feedback and development opportunities, contributing to both personal and professional growth. (startup.jobs)