The Commercial Claims Litigation Manager at ERGO NEXT Insurance plays a pivotal role in overseeing complex commercial general liability claims, including construction defect, professional liability, and employment practices liability. This position is integral to the Claims Leadership Team, collaborating closely to develop and execute claim settlement strategies on a case-by-case basis. ERGO NEXT, established in 2016, is a technology-driven, full-stack provider of small business insurance, committed to delivering fast, customized, and affordable coverage to entrepreneurs across the United States.

In this role, the manager will lead a team of Claim Specialists, providing guidance and feedback on claim results and audits. Responsibilities include creating procedural documents to enhance expense management, cycle time, and service quality. The manager will also collaborate inter-departmentally to investigate insurance claims, prepare comprehensive reports, and determine when additional expert assistance is necessary. Vendor relationship management is also a key aspect of this position.

Candidates should possess a minimum of 5 to 10 years of management experience, with a strong background in litigation management and vendor relations. A deep understanding of commercial general liability claims, including construction defect, professional liability, and employment practices liability, is essential. Excellent written and verbal communication skills, attention to detail, and the ability to navigate complex claims adjudication processes are required. A bachelor's degree is mandatory, with advanced degrees or professional designations such as CPCU, PCLS/PCLA, SPPA, AIC2, or SCLA preferred.

The compensation for this role includes an annual base salary ranging from $120,000 to $140,000 USD. Additional benefits encompass a partially subsidized medical plan, fully subsidized vision and dental options, life and disability insurance, a 401(k) plan, flexible paid time off, and parental leave. Employees also receive a $1,000 annual contribution to their Health Savings Account (HSA) and a monthly technology reimbursement.

ERGO NEXT fosters a collaborative and mission-driven culture, emphasizing values such as being unstoppable, daring to simplify, providing phenomenal service, and playing as a team. The company supports professional growth through continued education training, robust onboarding, and interactive career development classes. Flexible work arrangements, including remote work options and flexible daytime hours, are available to promote work-life balance.