Commercial Revenue Architect

The Commercial Revenue Architect at Gong serves as a strategic partner to customers, focusing on driving revenue transformation through Gong’s AI Operating System. This role involves guiding executive stakeholders and operational teams to implement AI-driven workflows, accelerate adoption, and achieve measurable business results across the entire revenue lifecycle.

Key responsibilities include partnering with senior go-to-market leaders to design and execute strategies that modernize revenue operations, mapping current-state customer processes to AI-driven workflows, executing adoption initiatives to drive behavior change, using data-driven insights to quantify business outcomes, managing renewal strategies, and collaborating with internal teams to ensure an exceptional customer experience.

The ideal candidate has 1-3+ years of experience in customer-facing roles such as customer success, account management, or implementation within a B2B SaaS company. They should have a proven track record of managing relationships with senior stakeholders, excellent communication and presentation skills, a data-driven mindset, and a passion for driving customer outcomes.

Gong offers a comprehensive benefits package, including various medical, dental, and vision plans, a flexible wellness stipend, mental health benefits, a 401(k) program, education and learning stipends, flexible vacation time, paid parental leave, company-wide recharge days, and a work-from-home stipend.

Gong fosters a collaborative and high-performing work culture that values customer centricity, innovation, and continuous learning. Employees are encouraged to challenge conventional wisdom, enjoy the ride, and contribute to the company's mission of transforming revenue teams through AI.