Communication & Workflow Specialist

COMPANY DESCRIPTION

Today, when you go to your doctor and get referred to a specialist (e.g., for sleep apnea), your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often specialists and medical services are overwhelmed with referrals and the painstakingly manual process it takes to qualify your referral prevents them from getting around to it on time, or sometimes at all. Tennr prevents these delays and denials by making sure every referral gets where it needs to go, with the right info, at the right time. Powered by RaeLM™ Tennr reads, extracts, and acts on every piece of patient information so providers can capture more referrals, slash denials, and reduce delays.

ROLE DESCRIPTION

As a Communication & Workflow Specialist, you will play a critical part in designing, implementing, and optimizing automated phone-based workflows that support healthcare operations. You’ll work closely with customers to translate their existing manual call processes into structured, high-quality automated workflows. This includes defining call scripts, providing best practice recommendations, ensuring compliance, and driving quality assurance before and after launch.

This role is ideal for high performing professionals who have a background in healthcare operations / communication and enjoy improving processes through technology.

RESPONSIBILITIES

- Design and develop call scripts for new automated use cases

- Partner directly with customers to understand and map their current phone-based workflows

- Translate customer workflows into structured, compliant automated call flows

- Define key inputs, outputs, escalation paths, and expected outcomes for each workflow

- Recommend best practices to improve operational efficiency, outcomes, and recipient experience

- Lead QA testing efforts to ensure accuracy and reliability prior to customer go-live

- Support customer...