Communications and Social Media Specialist

What do we do?

Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally.

The Role:

We’re looking for a Communications & Social Media Manager to help shape how Paddle shows up across earned and owned channels — from media and analysts to LinkedIn and X.

You’ll support the Head of Communications in managing our press office, tracking coverage, maintaining media and influencer lists, and delivering consistent, on-brand storytelling across social media. You’ll turn briefs into short-form copy, manage the social calendar, monitor sentiment, and make sure the brand’s voice is clear, credible, and consistent every day.

This is a fast-paced, hands-on role for someone who thrives at the intersection of storytelling, reputation, and community. You’ll help the team move with clarity, coordination, and confidence — ensuring Paddle’s story is told accurately and with impact.

What you'll do:

- Manage Paddle’s day-to-day social media activity across LinkedIn, X, and other key channels.

- Translate campaigns, product updates, and cultural moments into engaging, high-quality posts.

- Monitor mentions, comments, and sentiment; triage issues using clear escalation playbooks.

- Support the Head of Comms with press office operations: coverage tracking, briefing packs, and media list management.

- Draft and proof short releases, quotes, and talking points based on approved messaging.

- Compile and circulate weekly coverage reports and social dashboards.

- Maintain comms and social calendars, trackers, and templates for effic...