Content Marketer

Pylon is a Series B, AI-native B2B company building the next generation of customer support.

Legacy platforms like Zendesk and Salesforce Service Cloud were built around tickets. Pylon is built around accounts, real-time collaboration, and AI-driven customer intelligence.

This is a massive market with incumbents that weren’t built for AI-first workflows.

COMPANY

- Series B, $51M raised to date

- Backed by a16z, BCV, General Catalyst, Y Combinator

- 100+ employees

This is a fully in-person role in SF; we do not offer remote or hybrid options.

WHAT YOU'LL DO

Customer Storytelling

- Own case studies end-to-end: identify the right customers, build relationships with champions, run interviews, find the angle, and produce written and video case studies that sales can actually use

- Partner with customer success and sales to surface stories worth telling, then develop them across multiple formats (written case study, video, social excerpts, newsletter features)

- Manage our video production agency for high-production customer story shoots: write briefs, coordinate schedules with customers and the film crew, and oversee post-production edits

- Drive co-marketing partnerships with customers (e.g., joint content, cross-promotion) to amplify reach

Executive Thought Leadership

- Write LinkedIn content for the Pylon executive team, posting 8-10 times per week across accounts. Topics range from AI workflow guides and product deep-dives to company milestones and team stories

- Maintain each person’s distinct voice and editorial strategy. You'll workshop ideas with them early, draft content, and iterate until it lands

- Manage the Pylon company LinkedIn account with posts on case study distribution, event promos, company building, and co-marketing content

Product Launch Content

- Own the content side of product launches: write announcements, coordinate feature video shoots with our production agency, and create collateral that helps sales and mark...