Content Specialist, Customer Education

WHY HARVEY

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.

At Harvey, the future of professional services is being written today — and we’re just getting started.

ROLE OVERVIEW

As a Content Specialist, you’ll play a critical role in developing, organizing, and maintaining Harvey’s Help Center—our primary customer-facing knowledge resource. Sitting within the Customer Education team and reporting to the Head of User Operations, you’ll focus on creating and optimizing Help Center content that empowers customers to self-serve effectively and understand our products with clarity and confidence.

This role is ideal for someone who loves writing, structuring information, and thinking deeply about how people search for and use self-service content. You’ll help define how we scale customer knowledge, improve the support experience, and ensure every Help Center article reflects a consistent, tru...