Copy of Channel Manager - Benelux
The Channel Manager - Benelux at Talkdesk is responsible for managing and expanding the company's channel partner ecosystem in the Benelux region, which includes Belgium, Netherlands, and Luxembourg. This role involves building and nurturing relationships with various partners such as SaaS System Integrators (SIs), telecom master agents, Value-Added Resellers (VARs), and other consultants or resellers. The position is based in Amsterdam and requires a proactive individual who can drive growth through existing partnerships and new partner recruitment.
Key responsibilities include focusing 70% of efforts on driving growth with current partners and 30% on expanding the partner network through new recruitment. The role involves managing and executing the sales process via partner referrals, understanding and communicating Talkdesk's vision, solution set, product roadmap, and go-to-market activities to partners. Collaboration with Sales, Marketing, and Customer teams is essential to generate channel pipeline and ensure partner and customer satisfaction. Additionally, the role requires conducting web-based demos, developing materials to accelerate partner and customer acquisition, providing feedback to the product team regarding partners' requests for product enhancements, and maintaining records of channel activity and metrics using Salesforce.
Candidates should possess a BA/BS degree, with an MBA being appreciated. A minimum of 3-5 years of experience in channel sales and over 3 years in the SaaS or telecom industry are required. Fluency in Dutch is mandatory. The ideal candidate should be creative and passionate about partnering, with exceptional relationship-building skills, polished verbal and written communication abilities, and meticulous attention to detail. A "hunter" mindset with the ability to generate partner referral opportunities while developing long-term partner relationships is essential. The role also requires a highly organized self-starter who is comfortable operating in a fast-paced, dynamic startup environment and is willing to travel up to 70% as needed.
While specific compensation details are not disclosed, the role offers a competitive salary and benefits package. Talkdesk provides a dynamic work environment with opportunities for professional growth and development. Employees are encouraged to contribute to the company's mission of redefining customer experience through innovative solutions.
Talkdesk is a global leader in Customer Experience Automation (CXA), recognized for its innovative approach to customer interactions through AI. The company fosters an inclusive culture where diverse perspectives drive success, and every voice is valued. With a commitment to customer obsession, courageous innovation, diversity, equity, and inclusion, Talkdesk offers a collaborative environment where employees can thrive and make a meaningful impact.