Critical Response Team Manager

Hinge is the dating app designed to be deleted

In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.

About the Role
 
Hinge is hiring a Critical Response Team Manager to lead a team of specialists responsible for handling high-risk, complex, and sensitive Trust & Safety escalations. This is a first-line people management role focused on day-to-day team leadership, decision quality, and operational execution in a fast-paced, high-stakes environment.
 
You’ll ensure escalations are handled accurately, empathetically, and consistently with Hinge’s policies, values, and legal obligations while supporting the well-being, resilience, and development of your team. This role partners closely with Trust & Safety Policy, Legal, Comms, Product, and regional operations teams.