CSM II

Carrot is seeking a Customer Success Manager II to oversee a portfolio of Small Business (SMB) accounts, ensuring their health, adoption, retention, and growth. This role involves serving as the primary point of contact and trusted advisor for HR benefits leaders, helping them communicate the value of Carrot's offerings and respond to their needs. Reporting to the Manager of Customer Success, the CSM II will collaborate with internal teams to deliver business outcomes and ensure long-term partnership health.