Customer Care Executive

ABOUT MARSHMALLOW

We exist to make migration easy.

A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way.

A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change.

If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more.

Move our mission, and your career, forward.

The Customer Operations Team

Customer Operations is where our mission meets reality. We deliver consistent, high-quality outcomes and ensure compliance while helping customers navigate everything from daily queries to pivotal policy decisions. In this role, every conversation matters.

This is an environment built for continuous learning. You’ll have the opportunity to develop your skills rapidly by asking the right questions, staying composed under pressure, and bringing fresh thinking to help us transform how we work. We value curiosity as much as we value solutions.

At Marshmallow, you’ll be trusted early and backed by a tight-knit team. With modern tools, coaching, and clear development paths, you’ll be given the space to take ownership and progress through the early stages of your career—all while making a tangible difference for our customers every day.

Our Customer Care function delivers outstanding day-to-day service while managing critical conversations. By working as a single, cohesive team, we resolve queries efficiently, reduce churn, and increase the lifetime value of our customers.
We combine human expertise with AI and automation to deliver fast, high-quality support. This allows our...