Customer Care Representative ( French & English Speaking )
🪐 Discover our galaxy
Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 900,000 talented freelancers with 90,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:
- A diverse team of 600 Malters across 6 European countries
- A culture that champions equality (50% of our Comex are women) and inclusive growth
- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
- A mission to give everyone the freedom to work differently
Ready to help shape the future of work? Your next chapter starts here! 🪐
At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.
Explore your future career 🔭
As a Customer Care Representative, you will be responsible for improving the user experience for both clients and freelancers across all channels (phone, email, chat, etc.).
Because Malt is growing very fast and the quality of customer relations is essential to our success, we expect you to be resourceful, curious, and have a problem-solver mindset ready for any challenge!
Reporting to the Head of Customer care, you will enhance the excellence of Malt's service and will be required to work with international teams as part of our growth across Europe.