Customer Development Manager | SaaS Legal Technology
Actionstep is seeking a Customer Development Manager to join their ANZ Sales team in Brisbane, Australia. This role involves managing a portfolio of existing law firm customers, helping them maximize the value they receive from Actionstep's cloud-based Legal Practice Management software. The position requires close collaboration with Customer Success, Product, Marketing, and Partnerships teams to deliver exceptional customer experiences.
Key responsibilities include identifying cross-sell, upsell, and solution expansion opportunities, developing strategic account plans to support customer growth and retention, building trusted relationships with key decision-makers, conducting customer business reviews, and maintaining an accurate sales pipeline within Salesforce. The role also involves capturing customer feedback to provide valuable insights to Product and Marketing teams and building relationships with strategic partners to support mutual customer growth.
Candidates should have exposure to and knowledge of the legal industry, including practice management software and accounting experience. A proven track record in IT/SaaS sales, with experience meeting and exceeding targets, is essential. Strong technical aptitude and fluency in Actionstep's technology and the industry are required, along with excellent verbal and written communication skills, strong presentation skills, and the ability to work autonomously and as part of a team. Experience using Salesforce CRM is also necessary.
Actionstep offers a hybrid work environment, combining in-office and remote work to suit individual lifestyles. The company provides modern offices, an inclusive and supportive culture, a relaxed dress code, birthday leave, unlimited leave, regular team events, and professional development opportunities.
As a global pioneer in cloud-based Legal Practice Management software, Actionstep helps thousands of law firms modernize their operations through innovative technology. With offices across Australia, New Zealand, the UK, USA, and Canada, the company is passionate about innovation, collaboration, and delivering exceptional customer experiences.