Customer Engineer, APAC
As a Customer Engineer for the Asia-Pacific (APAC) region at Cresta, you will be instrumental in deploying advanced AI solutions to enterprise contact centers across the region. Cresta's unified AI platform enhances customer experiences by integrating conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence. This role combines software engineering expertise with a deep understanding of customer experience and contact center operations.
In this position, you will collaborate closely with Solution Architects, Implementation Managers, Customer Success Managers, and Engineering teams to execute customer integrations effectively. Your responsibilities will include designing, building, and deploying applications using Cresta's SDKs, libraries, and APIs, ensuring seamless integration with enterprise contact center platforms. You will also engage directly with technical stakeholders across APAC, navigating diverse customer environments and deployment needs.
Ideal candidates will possess strong software engineering skills, with hands-on experience in Go, Python, and/or JavaScript. Proficiency in using APIs and SDKs to build integrations and value-added solutions is essential. Experience with AWS and Git is also valuable. Familiarity with contact center and customer experience technologies such as Amazon Connect, Genesys, Five9, NICE, Salesforce, or similar platforms is highly desirable. The role requires the ability to troubleshoot across applications, APIs, cloud infrastructure, and third-party systems, as well as strong communication skills to translate complex technical concepts for diverse audiences.
Cresta offers a comprehensive benefits package to support you both professionally and personally. This includes medical, dental, and vision coverage, paid parental leave, a remote work setup budget, monthly wellness and communication stipends, and 20 days of vacation time to promote a healthy work-life balance.
Joining Cresta means becoming part of a dynamic team of AI and machine learning experts dedicated to transforming the future of work. As the company continues to expand across APAC, this role offers opportunities to shape the technical customer engagement strategy in the region and contribute to the growth and success of Cresta's innovative solutions.