Customer Experience Advocate

COMPANY 

Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized insights and are building a financial ecosystem by offering tools and services that provide instant access to cash, and building credit. Our goal is to empower every customer to achieve long-term financial stability.

Founded in 2019 by Ed Harycki former Swift Capital Founder (acquired by PayPal in 2017 Backed by Khosla Ventures and led by industry pioneers from companies such as; PayPal, Square, and Cash App, we are well positioned to build the future of inclusive finance through cutting-edge technology and customer-centric solutions.

Role Overview

As a Customer Experience Advocate at Credit Genie, you will serve as a primary point of contact for customers seeking support across our products and services. You will be responsible for delivering accurate, empathetic, and compliant customer support while adhering to established workflows, policies, and service-level expectations.

This role plays a critical part in maintaining customer trust and ensuring a consistent, high-quality experience. The successful candidate will demonstrate strong communication skills, sound judgment, and the ability to navigate multiple systems while operating in a regulated financial services environment.

What You’ll Do

Customer Support & Issue Resolution

- Respond to customer inquiries ensuring prompt, professional, and empathetic support leveraging approved communication templates and frameworks.

- Troubleshoot and resolve common issues related to account access, product usage, eligibility, and transactions.

- Adhere to internal SLA targets for response and resolution times while maintaining high quality standards.

- Escalate complex, sensitive, or unresolved issues to...