Customer Experience Agent

Highbeam is building the future of business banking and cash management.

Our platform combines AI agents, automated financial workflows, and integrated financial products that save brands time and money.

Customers have generated billions in sales and include well-known brands such as Cuts Tushy Rocco Sabah Still Here Alice Mushrooms Original Grain birddogs and more.

Our team includes alumni of Shopify, Square, Toast, Rippling, and McKinsey.

We’ve raised $42M in equity from Acrew, FirstMark, Mayfield, and Two Sigma Ventures.

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ABOUT THIS ROLE

As a customer experience agent at Highbeam, you’ll be the first point of contact for our users — supporting them with speed, clarity, and empathy. From onboarding to navigating transactions, you’ll help customers feel confident using our platform and ensure they get the most value out of their Highbeam experience.

This is an in-person role based in Toronto.

What you’ll do

1. Deliver high-quality support across our core channels

- Respond to customer inquiries via Intercom chat, email and phone with a friendly, clear, and solution-oriented approach

- You can expect to handle 20 – 30 chat queries per day and around 5 - 15 calls per week

- Troubleshoot product issues and work cross-functionally with engineering and product teams as needed

- Guide users through banking-related topics including onboarding, account setup, ACH/wire transfers, and transaction troubleshooting

2. Be the voi...