Customer Experience Team Lead
ABOUT THE COMPANY
Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk.
OUR ETHOS
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
ABOUT THE ROLE
We’re looking for a Customer Experience (CX) Team Lead to help shape and scale how we deliver support to our users. This person will lead a team of associates handling customer interactions across chat, email, and phone. The ideal candidate is a hands-on leader who balances empathy and efficiency, drives operational excellence, and partners cross-functionally to improve the overall customer experience.
- Help redefine how stablecoins are used in everyday financial transactions.
- Join a mission-driven team focused on accuracy, transparency, and customer trust.
- Hybrid work environment — collaborate in person at our New York office while maintaining flexibility.
- Opportunities for advancement into CX leadership, Operations, or cross-functional roles.
WHAT YOU'LL DO
- Lead and coach a team of CX Associates — setting goals, providing regular feedback, and fostering a culture of accountability, empathy, and growth
- Ov...