Customer Onboarding Manager (French-speaking)
ROLLER is a global software-as-a-service company specializing in solutions for the leisure and attractions industry, offering a comprehensive suite of venue management features such as ticketing, point-of-sale, CRM, self-serve kiosks, memberships, and digital waivers. With a presence in over 30 countries, ROLLER serves a diverse clientele, including theme parks, museums, zoos, and water parks. The company is seeking a French-speaking Customer Onboarding Manager to join its Customer Experience team, focusing on the EMEA region with an emphasis on France.
In this role, the Customer Onboarding Manager will oversee the end-to-end implementation process for new customer accounts, ensuring a seamless transition onto the ROLLER platform. Responsibilities include managing implementation projects, configuring customer accounts to meet specific needs, providing consultative guidance on platform usage, and fostering strong customer relationships to promote retention and loyalty. The position requires close collaboration with cross-functional teams to deliver an exceptional customer experience.
Candidates should have at least three years of experience in onboarding or project management, preferably within a SaaS or technology-driven environment. Fluency in French at a C1 level is mandatory. Experience in the leisure and attractions industry is advantageous. The ideal candidate will be tech-savvy, possess strong time and resource management skills, and be comfortable working autonomously in a fast-paced, evolving environment.
ROLLER offers an attractive compensation package and benefits, including an individual learning and development budget and genuine career growth opportunities as the company continues to expand. Employees have the opportunity to work on a category-leading product that customers love in a fun, high-growth industry. The company fosters a driven, fun, and dynamic team environment that encourages raising the bar in all endeavors.
Joining ROLLER provides the chance to be part of a rapidly growing global company dedicated to delivering exceptional guest experiences in the leisure and attractions sector. The role offers the opportunity to work with a diverse and talented team, contribute to the company's mission, and develop professionally in a supportive and innovative environment.