Customer Onboarding Manager
As a Customer Onboarding Manager at Tipalti, you will lead the implementation of our cloud-based accounts payable automation and global payments solutions. This role is integral to ensuring a seamless experience for our customers, guiding them through the technical integration process, and becoming a trusted advisor throughout their journey with Tipalti.
Key responsibilities include managing project timelines, tasks, and development efforts to keep customers on track and exceed expectations. You will deliver exceptional service, provide expert problem-solving assistance during technical integrations, and contribute to our internal knowledge base by capturing lessons learned and empowering colleagues.
The ideal candidate holds a bachelor's degree in a relevant field or equivalent practical experience, with over four years of experience in implementation, project management, consulting, or customer success with SaaS applications. Excellent project management, communication, and problem-solving skills are essential, along with the ability to thrive in a fast-paced, deadline-driven startup environment. A passion for customer service and proactive solution identification is highly valued.
Tipalti offers a competitive salary and stock options, along with a comprehensive benefits package that includes matching RRSP, extended benefits, an Employee Assistance Program, life insurance, AD&D, and LTD. Employees enjoy 15 days of PTO, subsidized lunches on office days, fresh fruit, snacks, and drinks in the office, as well as a dog-friendly environment. The office is conveniently located close to transit, and additional perks include a phone/internet allowance and regular company-wide social events.
Joining Tipalti means becoming part of one of the world's fastest-growing fintech companies, valued at over $8.3 billion. We pride ourselves on our collaborative culture, the quality of our product, and the capabilities of our people. Tipaltians are passionate about their work and are keen to get the job done, offering an environment where diverse individuals can thrive and make an impact.