Customer Reliability Engineer

OVERVIEW

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We’re seeking a Customer Reliability Engineer (CRE) to help ensure we have a pro-active and partnership-driven approach towards reliability, performance and customer satisfaction for our largest and most strategically important customers.

At Supabase, CRE’s are responsible for the entire customer journey, working closely with our most valuable users to:

1. Apply SRE principles to Customer Success - enabling customers and team members to monitor and proactively assist our most important customers.

2. Detect issues commonly occurring in the platform, either underlying or immediate, and work with teams to ensure their priority is recognised.

3. Proactively find improvements in the platform and methods of implementation that can unblock them

4. Work with customers to utilise features that might not be in the platform, or on the roadmap.

5. Work on escalations and longer-running, more complex technical cases that come from Support Engineers and Customer Solution Architects.

Successful CREs can be embedded with different teams, earning trust by advocating for features that unblock customers and/or internal teams. You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:

ENGINEERING

- Working with Engineering and Infrastructure Teams to deliver features. This can include:

- Features that might not be on the immediate roadmap but significant benefit has been shown to strategic customers.

- Assisting with the delivery of significant features, both internally and externally, through testing, documenting and following the release process.

- Advising teams as they p...