The Opportunity
Join Sitetracker's growing Renewals & Retention organization and play a critical role in driving customer retention, recurring revenue predictability, and long-term business growth across our SMB and Mid-Market customer base. As the Customer Renewals Manager, you'll own the renewal process end-to-end, driving commercial execution, renewal forecasting, and contract completion while partnering closely with Customer Success and Sales to support retention outcomes.
This is an opportunity to step into a highly impactful role with direct influence over revenue retention, renewal strategy, forecast accuracy, and overall business predictability. Top performers in this role are proactive, commercially minded, organized, and comfortable navigating renewal conversations with a high degree of autonomy. You'll help build and scale a critical function while partnering closely with Customer Success, Sales, Finance, Legal, and Operations.
For ambitious professionals who enjoy ownership, accountability, and measurable business impact, this role offers a unique opportunity to shape the future of Sitetracker's renewals motion while contributing directly to long-term retention and company success.
What You'll Do
As the Customer Renewals Manager, you'll take ownership of the renewal lifecycle across a portfolio of SMB and Mid-Market customers. You'll proactively engage customers throughout the renewal process, manage commercial discussions, coordinate approvals, and drive contracts to completion. While Customer Success remains focused on adoption, value realization, and customer outcomes, you'll ensure renewals are executed efficiently, predictably, and consistently.
You'll build strong relationships with internal stakeholders while maintaining accurate renewal forecasting, visibility, and reporting. Success in this role requires balancing customer engagement with operational rigor, ensuring leadership has clear insight into upcoming renewals, risks, opportunities, an...