Customer Service and Scheduler

Job Title: Scheduler Work Schedule Monday to Friday \u007C 8:00 AM – 5:00 PM (EST) On-call availability as required outside normal business hours
Position Summary The Scheduler is responsible for maintaining strong relationships between clients and caregivers while supporting the delivery of a “best in home care” experience. This role plays an integral part in matching caregivers with clients, ensuring referrals are handled accurately, and supporting scheduling, timekeeping, and administrative functions. The Scheduler must maintain a positive, professional demeanor and effectively multitask in a fast-paced office environment.
Core Competencies
Verbal Communication Adaptability Likability Customer Focus Decision Making / Judgment Organization Stress Management Resourcefulness
Key Responsibilities Verbal Communication
Answer incoming calls and respond to inquiries or messages in an upbeat and professional manner Communicate consistently with caregivers and clients to evaluate and support service delivery Serve as a liaison between caregivers and the Office Manager
Customer Focus
Respond promptly, courteously, and professionally to all client calls Receive and process referrals and inquiries regarding company programs and services
Adaptability
Assist with sales, marketing, and public relations efforts as needed Adjust priorities in response to scheduling changes and business needs
Decision Making / Judgment
Maintain integrity and professionalism in every interaction with caregivers and clients Demonstrate the ability to live and promote company vision, mission, and core values Solve problems and make sound decisions in a fast-paced environment
Organization
Schedule and coordinate day-to-day caregiver assignments Maintain accurate caregiver work records in ClearCare Ensure personnel files and documentation are current and complete
Stress Management
Perform on-call coordinator duties as required Maintain professionalism under pressure and during high-volume periods Ef...