Customer Service Complaint Management

The Customer Service Complaint Management role at Amar Bank involves handling customer complaints across all channels of the Tunaiku platform. The position is part of the Digital Operations & Strategy team, focusing on ensuring customer satisfaction and maintaining the bank's reputation for excellent service.

Key responsibilities include receiving and documenting customer complaints, prioritizing and conveying them to the relevant departments, and providing customers with timely updates on the resolution process. The role also requires verifying the accuracy of customer information and maintaining comprehensive records of all complaints and their resolutions.

Candidates should possess at least a Bachelor's Degree in any major and have a minimum of one year of experience in a banking call center, preferably with digital banking customers. The role demands flexibility to work in shifts, including weekends and public holidays, along with strong communication skills and a customer-oriented mindset. Adaptability to a dynamic, fast-paced environment and a positive attitude towards colleagues and customers are essential.

Amar Bank offers a collaborative and innovative work environment, encouraging employees to grow beyond their comfort zones. The bank values high drive and ambition, providing opportunities for career growth aligned with individual aspirations. Recognized as a "Best Place to Work in Indonesia," Amar Bank fosters a culture that combines the agility of a fintech with the stability of a traditional bank, making it an attractive workplace for those seeking to impact lives through technology-driven financial solutions.