Customer Service Representative - KYC & Compliance (Payments & Banking Focus)
ABOUT UR
UR is the account layer for the open economy — the regulated infrastructure that lets wallets, developers, and financial platforms give their users a real financial account through one API.
The digital asset economy has wallets. It doesn't have accounts. UR built them.
We combine a personal IBAN, seven on-chain currencies, SEPA and SWIFT rails, Mastercard, and built-in compliance into six modular building blocks — so partners can integrate in days, not years. Where traditional finance stops at the border and digital assets stop at the wallet, UR connects both: identity, money, rules, and data, all composable, all programmable.
240,000+ accounts live. $1.2B+ in deposits. Partners across four continents. A 50-person team spanning 18+ countries, building from Zurich under one of the world's most rigorous regulatory frameworks.
We're moving fast, building in public, and driven by the conviction that open financial rails should be as usable as they are powerful.
ABOUT THE ROLE
We are a fast-growing crypto neobank launching out of Asia, with a mission to redefine the future of finance on-chain. Our Customer Service (CS) function goes far beyond standard support — we're the first line of defense in protecting user assets and upholding regulatory integrity. This role sits at the intersection of Customer Support, Operations, and Compliance — supporting users while helping safeguard the platform through strong KYC and risk awareness.
KEY RESPONSIBILITIES
- Review and verify customer onboarding applications to ensure full compliance with internal KYC/AML standards and external regulatory requirements.
- Authenticate customer-submitted documents (IDs, proof of address, source of funds, etc.) with meticulous attention to detail before processing.
- Maintain accurate and up-to-date records in the customer database, ensuring data quality and integrity across all touchpoints.
- Respond promptly to client inquiries related to onboarding, account veri...