Customer Service Specialist - German / English (f/m/d)– incl. Second Level Support
At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.
Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups we’re here to help propel your career and together, make Moss a lasting success.
Our Customer Support team is seeking a Customer Service Specialist (f/m/d)
As a Customer Service Specialist for our German or Dutch customers (DE/ENG OR NL/ENG), you’ll be not only working with our customers but also gaining valuable insights about the product functionality and impact.
This role isn’t just about resolving queries—in some of the cases you would need to use an investigative approach, diving into more complex cases such as potential fraud investigations or payment issues. You will be working with multiple stakeholders across the company, ensuring customer issues are resolved, while continuously learning and growing in a dynamic, fast-paced environment.
Alongside first-line support, you will also take on selected Second Level Support cases, giving you exposure to more complex investigations and deeper product expertise.
Your responsibilities
Here's a bit more on what you can expect to be doing day-to-day:
- You handle customer support queries via calls, chat, and emails, acting as the first point of contact
- You gain insights about our customers’ needs through your interactions and channel these back to our product team to improve our customer experience
- You continuously innovate and optimize internal processes with the team to elevate the customer experience
- You not only support our customers, but also the team on topics such as shift management or technical leadership
- You are working in projects to improve t...