Customer Solutions Engineer, Strategic Accounts

This is a hybrid position requiring in-office attendance one day per week at our Atlanta office. Candidates must reside within a commutable distance to be considered.

Up to 25% travel required.

As a Customer Solutions Engineer on our Strategic Accounts team, you’ll own 8–12 of Fullstory’s largest customers, each with at least $300k in ARR. You are the face of Fullstory to our customers, whether in the boardroom or working with their teams to decide what to build next. Customers trust you because you know the product inside and out. You’d rather figure something out yourself than wait for training, and you’re often the first to try a new AI tool. You also know when to dig into the technical details and when to step back and tell the business story, and you’re confident pushing back on a customer when it’s the right call. That trust is how you’ll grow your accounts.

You’ll share an expansion quota with your Account Executive and hit it by helping customers get more value from Fullstory, not by cold-pitching. Your AE guides the commercial discussion but you own defining how Fullstory becomes an integral part of their work on a daily basis.

In a typical day, you might:

- Plan and execute Proofs of Value to validate Fullstory’s capabilities in the customer’s environment. You’ll define success criteria, run the technical project, and prove the ROI to the customer’s technical and executive stakeholders.

- Become a Fullstory product expert and help customers build with advanced capabilities like Funnels, Journeys, Conversions, Data Destinations, and our Mobile SDKs.

- Build and present Executive Business Reviews that connect Fullstory usage to the business results your customers' leaders care about. You'll go deep with an engineer in the morning and hold a VP's attention in the afternoon.

- Critical customers will call you when something isn't working. You'll dig into browser dev tools, read front-end code, trace SDK and API issues on web and mobile, and eit...