Customer Success Analyst (Recent Graduate)
Zimperium is the world leader in AI-empowered mobile security. Purpose-built for mobile, Zimperium provides unparalleled protection for mobile applications and devices, leveraging the power of AI to deliver autonomous mobile security that counters evolving threats including mobile phishing (mishing), malware, app vulnerabilities, app tampering, device compromise, and even zero-day attacks. Cybercriminals have adopted a mobile-first attack strategy, targeting your most vulnerable attack surface - the mobile apps and devices that your organization and customers depend upon.
As a Customer Success Analyst, you will work with our diverse teams of leading professionals to help architect and implement Zimperium’s mobile security solutions, solving some of today’s toughest cybersecurity challenges so that our clients can achieve their business objectives and manage operational risk. You will build on your foundations in Engineering, Information Technology, and Business to design and implement Zimperium technologies that integrate with business-aligned cyber risk management programs with processes and solutions with strategy, risk, legal, and regulatory components.
The candidate for this role will assist with managing post-sale client relationships including advising clients on technical design and configuration of Zimperium products, building and managing client relationships, managing product renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving overall customer satisfaction. The role requires a blend of client relationship experience and a strong technical background.
LOCATION: Dallas, TX
RESPONSIBILITIES:
● Product & Domain Expertise - Demonstrate strong domain & functional understanding of Zimperium products and be a trusted advisor to Zimperium clients. This includes basic technical skills to understand architecture; being able to extract & interpret the underlying business data.
● C...